ServiceNow HAM Pro & SAM Pro Implementation for a Large Financial Bank

Headline: Streamlining Asset Management for a Leading Financial Institution

The Customer: 

Our client is a large financial bank with thousands of employees and branches across the United States. They offer a wide range of financial services to their customers and have a diverse IT landscape.

The Challenge:

The bank had been facing several challenges in managing their IT assets effectively. They had a manual process of tracking and managing their hardware and software assets, which was time-consuming and prone to errors. Additionally, they were unable to track the lifecycle of their assets and had a hard time determining the value of the assets. They were also facing issues with compliance and security as they were unable to keep track of their assets’ vulnerabilities.

mOne Technologies Solutions:

We implemented ServiceNow’s HAM Pro and SAM Pro to automate the asset management process for our client. We configured the system to automatically discover and track all the IT assets in their environment. We set up custom workflows to manage the lifecycle of the assets and integrated the system with their existing IT service management processes. We also implemented a comprehensive reporting system to provide real-time visibility into the bank’s IT assets.

Results: 

The implementation of ServiceNow’s HAM Pro and SAM Pro has significantly improved the bank’s IT asset management process. They are now able to track and manage their IT assets in real-time, which has helped them reduce their operational costs. They have also been able to improve their compliance and security posture by identifying and addressing vulnerabilities in their IT assets. The system has also helped the bank in determining the value of the assets, thus reducing the risk of overspending on IT assets.

Ultimate goal: 

The ultimate goal of this project was to streamline the bank’s IT asset management process and improve their compliance and security posture. The implementation of ServiceNow’s HAM Pro and SAM Pro has helped the bank achieve this goal and has provided them with a comprehensive and automated solution for managing their IT assets.