Service Portal Redesign for a IT Department of a Software Company

The Customer: 

Our customer is a software company that specializes in providing enterprise software solutions to businesses in various industries. The company has a large IT department that is responsible for managing the company’s internal IT infrastructure, as well as providing IT support to employees.

The Challenge:

The IT department at our customer’s company was using an outdated service portal that was not user-friendly and did not provide employees with the information they needed to quickly and easily resolve their IT issues. The IT department was also struggling to keep track of IT requests and incidents, which led to delays in resolving issues and frustrated employees.

The Solution: 

mOne Technologies was engaged to redesign the company’s service portal using ServiceNow’s Service Portal. Our team of ServiceNow experts worked closely with the IT department to understand their specific needs and requirements. We then used our expertise in ServiceNow to design a customized service portal that was tailored to the company’s specific needs.

The new service portal was designed to be user-friendly and easy to navigate, with a clean and modern design that made it easy for employees to find the information they needed. We also integrated ServiceNow’s IT Service Management (ITSM) and IT Operations Management (ITOM) modules into the service portal, which allowed the IT department to easily manage and track IT requests and incidents.

The Results:

The redesign of the service portal has resulted in a number of benefits for the IT department and the company as a whole. The new service portal has greatly improved the user experience for employees, making it easier for them to find the information they need and resolve their IT issues quickly. The IT department is now able to more easily manage and track IT requests and incidents, which has led to faster resolution times and increased employee satisfaction.

The ultimate goal of this project was to improve the overall efficiency of the IT department, and the new service portal has done just that. The IT department is now able to provide better support to employees and focus on more strategic initiatives, which has led to increased productivity and cost savings for the company.