ServiceNow HR Service Delivery Implementation

The Customer:

The customer in this case study is a large US medical device company that specializes in the manufacturing and distribution of innovative medical devices. The company has a workforce of over 10,000 employees spread across multiple locations in the United States.

The Challenge:

The company was facing several challenges in managing its HR services. The HR department was overwhelmed with manual processes and a high volume of employee requests, resulting in long wait times and a lack of transparency. The company was also facing compliance issues related to employee data management. Additionally, the company was struggling to track the status of employee requests and provide timely follow-up.

mOne Technologies. Solution:

mOne Technologies. implemented the ServiceNow HR Service Delivery solution to streamline the company’s HR processes and improve employee experience. The solution included the following components:

• HR Service Delivery: This module automates HR processes and enables employees to submit requests and track their status online.
• Employee Service Center: This module provides a self-service portal for employees to access HR-related information and request services.
• Knowledge Management: This module enables the HR department to create and manage knowledge articles to assist employees with common HR-related questions.
• HR Case Management: This module enables the HR department to manage and track employee requests and provide timely follow-up.

The Results:

The implementation of ServiceNow HR Service Delivery has resulted in significant improvements for the medical device company. The automation of HR processes has reduced the workload on the HR department and improved employee experience by providing a self-service portal for employees to access HR-related information and request services. The company has also been able to improve compliance by automating the tracking and management of employee data. Additionally, the company has been able to improve the tracking and management of employee requests resulting in timely follow-up and improved employee satisfaction. The ultimate goal of this implementation was to improve the overall employee experience and it was successfully achieved by mOne Technologies.

Ultimate goal: 

The ultimate goal of this case study is to showcase how mOne Technologies successfully implemented ServiceNow HR Service Delivery for a large US medical device company, resulting in improved efficiency and cost savings for the client. The case study will highlight the specific challenges faced by the client, the solutions provided by mOne Technologies, and the measurable results achieved by the implementation. The ultimate goal is to demonstrate the value and expertise that mOne Technologies can bring to a client’s HR service delivery operations and to showcase the impact of ServiceNow technology in this area.